Troubleshooting

Cannot print a schedule�
ScheduleBase outputs schedules to PDF files. You will need to make sure that a PDF reader is installed on your computer before you can view and print PDF files.�

Tip�Adobe has a very good free PDF reader.�http://www.adobe.com/reader�

Unable to save or print PDF files in Google Chrome

Google recently updated Chrome to use a new native PDF rendering plug-in and this may have disabled your old default PDF plug-in (usually Adobe Reader).

Google is working on some fixes for its next release of Chrome that should allow you to print and save within in-frame PDFs using the Chrome PDF viewer.

In the meantime, to turn off the Chrome PDF Viewer:

1. Type "about:plugins" into the address bar and press the ENTER key.

2. Find the "Chrome PDF Viewer" and click "Disable."

3. Locate your old default plug-in (usually Adobe Reader) and click "Enable".

I cannot make changes to my personal schedule.

Only users that have been designated as a 'Self Scheduler' may make changes to their personal schedule. See Self Scheduling or contact your manager for more information.

I can only see my schedule. The View dropdown is disabled.

Your manager has designated you as a limited Staff Member. Limited Staff Members cannot view other peoples schedules.

Not receiving notifications when schedule is posted

Users that wish to receive schedule notifications by email or SMS text message should:

1. Login to their account.

2. Click on the 'My Profile' link.

3. Enter email address and/or cell phone information.

Not receiving emails�

Make sure that you are using the correct email address.

Check to see if system messages are being trapped in a spam filter by your email provider. You should be able to set up a 'White List' that allows all email sent from ScheduleBase.com to reach your inbox. If using a web-mail system like Gmail or Yahoo mail, you should look in your Spam folder and press the 'Not Spam' button for messages received from ScheduleBase.com.

Note Some email systems will also 'White List' addresses that have been added to your contacts list.

Not receiving text messages�

Make sure that you have entered the correct phone number.

Try selecting a different carrier. Most of the pre-paid wireless providers use one of the three major carriers AT&T, Verizon or T-Mobile as their carrier.

Example�
Tracfone uses AT&T, Verizon or T-Mobile depending upon the customer's location or type of mobile device.

Tip�You can use the Send Schedule Now... feature to test various carriers. Please wait several minutes between tests.�

There are many factors that determine how long it takes to receive a text message. ScheduleBase sends email or text messages as soon as schedules are posted or you manually request them, but it could take several minutes or even longer for the message to actually reach you.�

If you still can't get text messages, send us an email with your mobile phone number, type of device and provider name. Send email to [email protected]

System is running too slow

Logout of ScheduleBase and try running other websites. If your computer is still running slow you may just need to clear your browser's history or cache or you may have a more serious problem like malware or a configuration problem.

Upgrade your internet browser. ScheduleBase works best with Firefox, Google Chrome or Safari. Internet Explorer 8 performs well but is not as fast as these other browsers.�

Note�Internet Explorer 6 and 7 do not perform well with modern web applications like ScheduleBase.�

http://www.mozilla.com/firefox�
http://www.google.com/chrome�
http://www.apple.com/safari/download